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Financial Services

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Craft The Right Financial Services Strategy

Financial Institutions are facing a great number of challenges to be tackled at the same time. They have to operate with a new wave of regulations to strengthen their balance sheet structure, to beat the burden of a negative credit cycle and to deeply rethink their ‘go to market’ model.

All this goes together with the Digital Transformation and the new Customer’s behaviors and needs.

Reply offers a 360 degrees of support in mission critical areas where relevant innovation is a must. Reply approach is made of management consulting services and functional know-how with deep knowledge of software solutions and strong system integration capabilities.​​​​​

Main areas of expertise:
• Wealth management
• Multichannel models and solutions
• Mobile Payments
• Cyber Security
• Retail credit
• Government Risk Control service

MARKET SURVEY

Capital Market Survey

Which are the opportunities offered by technological innovation to address financial institutions’ main business and regulatory needs? For this purpose, Reply is running a survey that will inestigate: Trading, Treasury, Collateral Management, Risk Management, Investment Strategies, Fund Management and Portfolio Management.

GO TO THE SURVEY

Wealth management

Research

Wealth Management observatory | Q2 2024

As of June 30th of 2024 there has been an increase in AUM of approximately €109 billion compared to the figure recorded in Q2 2023 (+15%). The Net Inflows since the beginning of the year (€25.3 billion) have remained stable compared to the same figure observed in the first half of 2023 (€25.1 billion). The number of Financial Advisors slightly increases compared to Q2 2023 (+3.5%), resulting in an increase in the value of AUM per Financial Advisor (+11%, approximately +€4 million per capita). The average performance of the stock market in the first six months of 2024 shows a growth of +11%, a lower performance compared to the first quarter of 2023 (+15%)

Digital Assets

Article

A digital future for assets

The opportunities created by digital assets, combined with a push by regulators and the new processes enabled by blockchain, have the potential to profoundly transform the financial services market.

A digital future for assets 0

financial regulations

Brochure

EMIR REFIT – New Requirements on Transaction Reporting

The EMIR Regulation aims to increase transparency in the OTC derivatives markets and to reduce the systemic risk due to the non-compliance of the derivatives’ counterparties. Reply continuously explores innovative technological solutions that can be applied to financial regulations to improve the reporting process using a data-driven approach.

EMIR REFIT – New Requirements on Transaction Reporting 0

SUSTAINABILITY

Best Practice

SFDR Impacts on Financial Market participants

Reply, thanks to its expertise on ESG-related issues, can support financial market participants in updating company policy and in the various stages of regulation implementation.

SFDR Impacts on Financial Market participants 0

Risk, Regulation and Reporting

Best Practice

Loan Origination and Monitoring: New Approaches and Future Developments

In an economic scenario revolutionised by the Covid-19 pandemic, Reply leverages AI & ML to support financial institutions in their credit origination and monitoring activities.

financial services

Article

Europe and the central bank digital currencies challenge – are we still in time?

Since October 2020, the market has been insistently debating the Digital Euro, after the ECB published its report on the work carried out so far. This first signal, however, came after years during which the topic of digital currencies had already begun to be widely discussed in the rest of the world. So it makes sense to ask ourselves an important question: are we still in time?

financial services

Article

Digital euro – Reply’s expertise at the service of experimentation led by ABI

Reply, whose approach has always been focused on technological innovation, has partnered with the Italian Banking Association (ABI) Lab, a research centre for innovation that includes the main players in the Italian banking sector and technological partners for the experimentation of the Digital Euro.

Digital euro – Reply’s expertise at the service of experimentation led by ABI 0

AI solution

Best Practice

Smart Data Room to transform labor and paper intensive processes

According to regulatory knowledge, business expertise and technical skills, Reply has designed and developed a “Smart Data Room” solution, designed to be deployed to support the onboarding process for NPL management. The solution transforms manual process by automating the activities performed by NPL Loan Managers, leveraging ML and AI technologies, and transforming the NLP onboarding phase.

Smart Data Room to transform labor and paper intensive processes 0

29.11.2021

News & Communication

“Cloud in Financial Services” report shows cloud services transforming how value is created in the financial services sector

“Cloud in Financial Services”, a joint report by Reply and Imperial College Business School, provides a one of a kind, in-depth look at how the cloud is set to transform financial services.

Sustainability

Best Practice

Corporate Sustainability Reporting Directive: key changes

The proposed directive, published by the European Commission on 21 April 2021, will require European companies, including listed SMEs, to disclose information on the risks and impacts relating to the sustainability of their business activities.

DOWNLOAD THE BROCHURE

Corporate Sustainability Reporting Directive key changes 0

Wealth Management

Brochure

Sustainability and digital factors in Wealth Management

The integration of sustainability issues in the Wealth Management sector represents both a necessity and an opportunity: Reply is the ideal partner in the corporate sustainability journey, combining regulatory compliance and commercial proposition of ESG contents.

Sustainability and digital factors in Wealth Management 0

White Paper

EXPLORING THE IMPLEMENTATION OF THE EU TAXONOMY FOR FINANCIAL INSTITUTIONS

The birth of a general and structured regulation framing environmental performance of financial institutions creates a series of governance and practical questions within the industry. Its relative nascent stage requires an implementation far from traditional financial and risk reporting. Banks and Insurances, among others, need to anticipate the role of all their business lines, their data and insurers their top governance management in this implementation.

Sustainability:
the evolution of business

The green revolution for Banks, SGRs and Asset Managers, Insurance and Corporations.

Sustainability the evolution of business 0

Virtual Assistant

Case Study

A virtual assistant for physical branches

Machine Learning Reply was involved in the creation of a virtual assistant for a leading banking company. The solution consisted of a hologram capable of welcoming customers in a physical branch. Thanks to Artificial intelligence techniques, the assistant helps customers with banking services in a digital interaction, just like a real bank employee would do in a physical branch.

ecms

Best Practice

Eurosystem Collateral Management System

Reply presents its vision and skills on the Eurosystem Collateral Management System (ECMS) topic that will go live in November 2023. Regarding the ECMS topic, Reply provides its view and the main changes and benefits to be faced by Financial Institutions.

Eurosystem Collateral Management System 0

FINANCIAL SERVICES

Case Study

SPARDA-BANK: TRANSFORMATION WITH RPA

In many banks, the daily work routine is defined by repetitive processes. However, many of these processes can be automated. Leadvise Reply and Sparda-Bank München eG establish enterprise-wide automation solutions with Robotic Process Automation (RPA).

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financial services

Best Practice

FINANCIAL SERVICES SECURITY AND COMPLIANCE FRAMEWORK

Financial Services customers face a number of common challenges, from constantly evolving regulatory requirements to the need for active management of security and compliance in a highly dynamic threat landscape. Accelerate your AWS adoption and harden your security posture with AirWalk Reply’s fully automated cloud controls framework.

financial services

White Paper

A paradigm shift in Financial Service Operational Resilience

This whitepaper, developed by Glue Reply, focused on financial services organisations to highlight the upcoming Prudential Regulation Authority (PRA) policy which fundamentally shifts operational resilience from application centric to service centric and at the same time broadens governance responsibility to Board and Senior Management Function of the organisation.

COVID-19

Research

COVID-19: Effects on the Financial Services and Insurance sectors

Reply leverages Data and Analytics to gain insights into the development of the Coronavirus pandemic and how it impacts society, consumers and industries. This report focusses on the changes in the Financial Services and Insurance sectors since the beginning of the COVID-19 outbreak.

UPDATED AS AT 18 May 2020

COVID-19 Effects on the Financial Services and Insurance sectors 0

Robotic Process Automation

Case Study

Gothaer: Hybrid RPA Implementation

Robotic Process Automation (RPA) automates manual processes - but humans and machines must be able to work smoothly hand in hand. Macros Reply introduced a solution from UiPath at the insurance company Gothaer. A hybrid approach ensured that employees and bots work together in a meaningful way, ensuring compliance rules are adhered to.

Gothaer Hybrid RPA Implementation 0

Cloud in Financial Services

Reply has embarked on a 'Cloud in Financial Services' initiative, through webinars, thought leadership piece and a flagship event to shed light on the benefits and challenges that underpin cloud adoption. Aimed at C-Suite and Board Members, it focuses on strategic considerations covering all aspects of Cloud adoption in Financial Services.

SHOWCASE

BLOCKCHAIN

THE ULTIMATE DISRUPTION IN THE FINTECH INDUSTRY (AND NOT ONLY)

BLOCKCHAIN TECHNOLOGY 0

Marco Loro

Article

A new way to manage payments through smart objects

It will no longer be the consumer to initiate a payment using digital devices, but the object that will understand the context and pay for the service, then deliver it directly. Pay Reply, with a team of payment architects, is designing and planning digital payment solutions in which it is no longer people who do the buying, but “smart” objects.

Human machine interfaces

Best Practice

Assessing car damage with the use of Image Recognition

Data Reply has developed a framework based on Deep Learning techniques, Data Mining and Natural Language Processing capable of classifying input data, such as the photos taken by appraisers and the repair data recorded by car repair shops.

Assessing car damage with the use of Image Recognition 0

Financial Platform

Site

DEFINIO REPLY™

Definio Reply™ is an integrated platform capable of addressing the needs of management, analysis, reporting and logging of financial assets. The target customers of the Definio Reply™ solution have as their objective the active management and monitoring of financial portfolios.​

The integration of the financial database with the asset database makes Definio Reply™ a viable and complete alternative to vertical portals. ​

​GO TO THE WEBSITE

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Business Impact

Article

The EBA launched a public consultation on ITS

The amendments aim to keep reporting requirements consistent with changes in the regulatory framework and with the evolving needs for risk assessments. The EBA expects to submit the revised draft Implementing Technical Standards to the European Commission in April 2019. The application of the revised requirements will be in March 2018, with the first reporting reference date as of 31 March 2020.

NPL

Research

Npl Management: focus on market, main players and servicers offer

Regulator pressure forced banks to improve internal management and to aim to strong de-risking policies, by managing to halve NPL volumes in 5 years. Foreign and non-foreign investors have paid particular attention to Italy for the high levels of impaired loans and for the business opportunities encountered.

DIGITAL BRANDING

Case Study

XME Dindi Intesa Sanpaolo

The new electronic piggy bank to teach children the value of money and savings. In the educational toy culture, XME dindi offers a game-based experience to actively inspire children’s education. Three Reply Group companies partnered with Quercetti, a leading manufacturer of Made in Turin educational toys, to design XME dindi.

XME Dindi Intesa Sanpaolo 0

03.06.2021

Webinar

SFDR: facilitating the implementation

In this webinar, we will listen to financial services leaders discuss the implications of the recent SFDR implementation by drawing on their experience so far. What challenges has the financial sector faced in this context and what evolutions are expected for sustainable finance following the SFDR?

JOIN US!

SFDR facilitating the implementation 0

19.01.2022 / Online

Event

Cloud Computing transformation in Financial Services

Drawing on the results of the survey conducted by Reply and Imperial College London, Reply and the European Banking Federation host this event to look at the main challenges around Cloud Migration as well as Security and Compliance considerations.

DISCOVER MORE AND REGISTER NOW

sustainability

Case Study

ESG FACTORS WITHIN FINANCIAL ADVISORY

The service model and the consulting platform, previously characterized by purely financial views and analyses, have been enriched with information on environmental, social and governance (ESG) factors, in both terms of single product and portfolio. In this way, a different interpretation was provided to the Private Banker in the advisory process with the client.

ESG FACTORS WITHIN FINANCIAL ADVISORY 0
REPLY AT THE ECONOMIST CLIMATE RISK VIRTUAL WEEK 0

REPLY AT THE ECONOMIST CLIMATE RISK VIRTUAL WEEK

In this Fireside Chat, Reply discusses how financial firms are approaching the risks related to Climate Change.

Watch the video to find out more!

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Digital Touchpoints

Research

Insurance And Digital Channels - Where Are We?

Physical networks represent the reference channel for the insurance industry. However, digital channels are an integral and complementary part of the customer experience. e*finance consulting Reply provides a comprehensive view of the current situation, monitoring the public channels used by 21 insurance companies, from the traditional to the bancassurance and the direct insurance sector.

Insurance And Digital Channels - Where Are We? 0

Crowdfunding

Best Practice

Crowdfunding: is it the right time for banks?

On an almost daily basis the press talk of diverse projects funded by participatory finance. Everyone finds their niche whether it be the "contributor" who is involved in the output of a project and receives a reward or "the project leader" who finances and publicises it, or the "platform" itself which receives commission for services provided by bringing together the contributors and project sponsors.

Crowdfunding is it the right time for banks? 0

Best Practice

UBI BANCA: An innovative CRM with an advanced sales platform

Iriscube Reply and UBISS have developed an advanced, integrated CRM with a new multi-channel sales platform to maximise UBI Banca's commercial effectiveness.

Governance, Risk and Compliance

Adopting stronger internal control practices while improving business efficiency

Governance, Risk and Compliance 0

Covid-19

White Paper

The New Normal: how Capital Markets can turn the Coronavirus threat into an opportunity

This unexpected crisis raises questions about the effectiveness and agility of banking models and existing risk management frameworks.

DOWNLOAD WHITE PAPER NOW

Mobile Payments

Case Study

Left cash at home? No problem!

The latest scenario developed by Reply that Banca Sella has chosen to extend its mobile-payments services by taking forward the experimental innovations begun with Up Mobile, is mobile POS. This acquiring solution exploits synergies between a smartphone or tablet and a PIN pad – a simple device that can read traditional payment cards.

Left cash at home? No problem! 0

CRM and BI for Banks

Case Study

DAB Bank focuses on optimization in the CRM and BI upgrade

Especially in banking, BI solutions are important management tools that enable decision making and the preparation of marketing campaigns based on facts. DAB Bank chose Riverland Reply for upgrading Siebel Customer Relationship Management (Siebel CRM) 8.1.1.7 with Computer Telephony Integration (CTI) as well as to integrate Oracle Business Intelligence 11g (OBI).

DAB Bank focuses on optimization in the CRM and BI upgrade 0

Business Impact

Article

A Fintech Roadmap: next steps

Around 100 participants were present at EBA FinTech regulation and EBA roundtable meeting, during which were identified six areas for further analysis. These priority topics will leverage knowledge and expertise from participants in the EBA’s new FinTech Knowledge Hub, thus working on comparative assessment with a view to identify best practices.

Financial Services Outlook 2019

Key-Challenges for the Financial Services Industry

Financial Services Outlook 2019 0

Roberto Tognoni

Article

ROBO-ADVISORS, MORE THAN YOU EXPECT

Two years ago the asset gathering and investment service industry seemed to be on the brink of a possible disruption by new digital players. But is it for real? Let’s just stop for a moment and look at where we are now.

Mobile App

Case Study

Regulate Accident Cases via iPhone App

The direct automobile insurer Direct Line offers motorists a iPhone App, which in the event of an accident, enables them to quickly forward all important information to their insurer without complications and to search for a repair shop.

Regulate Accident Cases via iPhone App 0

Business Impact

Article

Discover agility, be the change

Companies feel it’s time to move to new working paradigms, in order to achieve higher level of effectiveness in processes and results. But they are struggling in finding the right way, in terms of approach and scope of change. Here’s how to proceed.

01.11.2018 / Amsterdam

Event

Brexit Lunch

Avantage Reply is partnering with the Dutch Foreign Banker’s Association to discuss the impact of Brexit on Financial Services

Case Study

Liquidity Risk Management Capability Diagnostic

The client was seeking an evaluation of its liquidity risk management capability in terms of the business being supported. Avantage Reply undertook a detailed review and provided recommendations for best practice liquidity risk management, which formed the basis of the client’s subsequent implementation programme.

Innovation Payments

Research

European millennials and their relationship with payment systems

A European study carried out by Reply investigates the habits of millennials with regard to their use of today’s payment systems and possible changes over the coming years.

European millennials and their relationship with payment systems 0

Real Estate

Case Study

Oracle Planning and Budgeting Cloud Service: from Excel files to a software-as-a-service

DeA Capital Real Estate SGR has chosen Oracle Planning and Budgeting Cloud Service to speed up and automate the processes, making this transition with the Platinum Partner Oracle, Reply Consulting.

Financial Services

Case Study

The Banca Mediolanum case: Data Analytics Laboratory and implementation of a Recommendation Engine

With the aim of experimenting with an Advanced Analytics approach, the Data Analytics laboratory initiative launched by Banca Mediolanum involves a partnership between the Marketing Research team and Reply for the development of advanced data analysis mechanisms and the design of proactive services, tailored to the customer’s needs.

PSD2

White Paper

Payment Services Directive 2 (PSD2)

On November 25, 2015 the European Parliament and the Council of the European Union issued the PSD2 (Revised Payment Services Directive). Reply partners with Banks to help them capitalise on the opportunities offered by the PSD2 and is able to offer several business opportunities that can be integrated as part of sustainable use cases.

Data Modelling

Best Practice

Internal Data Modelling for the Insurance Industry

Insurers need to quickly understand their business and interpret data to foster innovation, reduce operational costs and provide a platform appropriate for accurate and fast assessment of risk / innovative pricing, for compliance and to leverage new sales channels.

23.05.2017 / Fintech Innovation

News & Communication

Open Reply supports ABBL's Digital Banking and FinTech Innovation Cluster

Open Reply is honoured to have been chosen as a partner to support ABBL's Digital Banking and FinTech Innovation Cluster in developing and delivering a series of 40 workshops on FinTech topics.

22.05.2017 / Cryptoeuro

News & Communication

The future of digital currencies

Reply promotes joint research on the future of digital currencies based on Blockchain technology. The research, referred to as Cryptoeuro, is promoted by Reply in collaboration with the Blockchain & Distributed Ledger Working Group of the Digital Innovation Observatories of the Polytechnic University of Milan and the participation of the Associazione Italiana Istituti di Pagamento e di Moneta Elettronica (AIIP - Italian Association of Payment and Electronic Currency Institutes).

CRM for Stock Exchange

Case Study

Best Customer Service

Syskoplan Reply developed a consistent Customer Relationship Management solution for Deutsche Börse. SAP CRM standard software was refined to create a solution specially tailored to the needs of Deutsche Börse that optimally supports the business processes for the specialised areas.

Best Customer Service 0

26.01.2017 / Milano

Event

Bank 3.0: the opportunities of PSD2

eFinance Consulting Reply, Pay Reply, Blue Reply and Orrick host the event Bank 3.0: the opportunities of PSD2. The event is focused on the opportunities of the PSD2 Directive, which implementation in Italy is expected to enter into force in January 2018.

Fideuram Investimenti

Case Study

Software architecture for Fideuram investments: support for business intelligence

In addition to the excellent technological support provided within the scope of project and architecture development, the experience gained by Technology Reply in recent years has also allowed the company to offer a functional support service covering Fideuram Investimenti’s main areas of application, thereby minimising the delivery times associated with the development of new financial products.

15.07.2016 / Banking Technology

Press Article

Fintech innovation: staying on the fringes or is it time for it to became core?

In the face of an ever rising digital agenda in Europe, banks are jumping on the fintech bandwagon, hoping to jumpstart innovation. Technology stands today as a catalyst for change in established banking institutions, write Astrid Fr​oidure, Open Reply, and Fausto Jori, e*f​inance consulting Reply​.

Millennials

Best Practice

Ambition for disruption: how the Millennials are changing the banking sector

Three connected forces drive the need for change in the Banking sector: technology, competition and behaviours. For this reason, banks need to define their road to innovation.

Insurechain 0

Insurechain

Insurances: over the years, complexity and costs related to the management of insurance processes have undermined the profitability of companies and inhibited the distribution of innovative insurance products. A platform was developed which, by integrating with the Ethereum Blockchain, facilitates the setting and enforcement of smart contracts for travel insurance. Insurechain is a solution that facilitates the automation of premium calculations, the management of appraisals and the settlement of certain types of claims, ensuring end-user transparency.

07.04.2016 - 08.04.2016 / Rome

Event

Dimensione Cliente 2016

Reply takes part in Dimensione Cliente, the ABI institutional event on Retail dedicated to the relationship between the Bank and the Retail Customer, now in its tenth edition. Reply holds the speech "Millenials and Banks: “disintermediation” risk or incentive to innovate the sector?".

CRM for Finance

Case Study

"Enabling the order flow" at DEUTSCHE Börse

Implementation of marketing campaign management and stock exchange specific business partner structures; significant involvement in coordinating development and in realizing functional extensions and system integration have been realised by Reply.

04.02.2016 / FX-MM

Press Article

Blockchain: Transforming correspondent banking

Blockchain technology’s potential in changing the banking processes has created a dilemma for financial institutions uncertain of how best to use the exciting new technology. The article is focusing on the aspects that will be positively affected by the adoption of the Blockchain technology. The feature displays the voice of the most prominent experts of the field, including Fausto Jori, Partner at e*finance consulting Reply​.​

Digital Transformation

Research

Trends in the US wealth management market

The US wealth management industry is undergoing significant transformation, meeting its challenges by leveraging technology. Financial advisory services are evolving from a traditional personal relationship approach to one of automation, emphasizing lower costs. New entrants are disrupting the market with innovative products and services, and established participants are adapting to the changes or losingmarket share. Assets are growing while the number of human financial advisors is shrinking. New operating models include discount and online brokerages and robo-advisors.​

07.11.2015 - 08.11.2015 / Milan

Event

Appathon 2015

Reply supports UniCredit for Appathon 2015, a 24 hour hackathon dedicated to App Developer, a Web Designer or a Marketing Specialist with the aim of developing a mobile app for financial services. The event is held on November 7th-8th, 2015 at the UniCredit Pavilion in Milan.