IT Service Management

The ability to ensure a continuous alignment of IT processes in business is presently one of the main challenges for information systems, which must face up to a new service oriented approach, entailing a continuous revision of internal processes.

Designing and creating an information system is just the first step in a project’s total lifecycle.

The real challenge lies in excelling in the management and evolution activities required to successfully face the progressive growth of functions, users and data volumes.

ITIL-ISO20000

A service oriented culture is spreading in IT organizations with a constant review of internal processes. In this scenario the adoption of international standards for IT Service Management provides a reference framework.

Reply Value

Atlas Reply is the Reply Group’s company focused on services and solutions dealing with application management outsourcing and operational support for web-based systems, it works in consulting to improve processes for the IT services supply according to ITIL framework Best Practices and ISO20000 standard.