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Keyword

Application Management & Maintenance

Case Study

Implementation project of CMDB (Configuartion Management Data Base) for services in support of finance

With the contribution of Atlas Reply, one of the main players in Italian finance has implemented the ITIL methodology managing the configurations of all the elements of its IT infrastructures, by developing and deploying the CMDB (Configuration Management Data Base).

Case Study

Infrastructure and operation management services

A major company operating in the Media Market Company has choosen Reply, which over the years has gained a in-depth experience in the delivery of Infrastructure and Operation Management services, with the management of its infrastructure services.

Best Practice

ITIL COBIT - ISO20000 Consulting

Atlas Reply is the Reply Group’s company focused on services and solutions dealing with application management outsourcing, it offers ITIL ( Information Technologies Infrastructure Library) and ISO20000 consulting services to design and improve IT processes.

Best Practice

Shared maibox Plug-in Outlook solution by Cluster Reply

Plug-in Outlook is the solution designed and developed by Cluster Reply, to meet the need of shared mailboxes for homogeneous groups of users.

Best Practice

E2T2 Enterprise Engine for Trouble Ticketing

Cluster Reply has developed a framework software based on Microsoft SharePoint 2007 (MOSS 2007) technology which, leveraging some native functions in combination with specific customizing carried out by Cluster Reply, satisfies those service contexts that need service ticket tracking.

Best Practice

E2D2 Enterprise Engine for desktop deployment

Cluster Reply supports companies in the delicate phase of reviewing the client platform and defining the new business infrastructure.

Best Practice

E2M2 Enterprise Engine for Messaging Migration

E2M2 solution developed by Cluster Reply, changes the way to plan and to implement the migration of email systems to Microsoft Exchange 2007.

Best Practice

IT Service Management

Atlas Reply is the Reply Group's company focused on services and solutions dealing with application management outsourcing and operational support for web-based systems, it works in consulting to improve processes for the IT services supply according to ITIL framework Best Practices and ISO20000 standard.

20.10.2008

Event

Le nuove chiavi del successo

The Scientific Industrial Union Committee of Turin invited Reply to carry its own attestation during the cycle of conferences Le nuove chiavi del successo, organized by Agorà Congress, in collaboration with the Faculty of Economics at the University of Turin and Unicredit Banca, that tooke place on 20 October 2008 in Turin.

Best Practice

Core Industry Applications

Reply designs and deploys application solutions aimed at satisfying the core business requirements of companies, increasing efficiency and making higher the organizations’ competitivity levels.