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ITIL

Presentation

IT Governance - ITIL and IT Service Management tools

IT can only perform to its full potential when it is implemented and managed in a manner suited to the needs of the business it serves – now and in the future – and when processes and organization are reviewed as required.

19.11.2009

Event

itSMF Italy Annual Conference 

Atlas Reply participated again this year at the annual conference of itSMF Italy, on 19 November in Milan.

Case Study

Implementation project of CMDB (Configuartion Management Data Base) for services in support of finance

With the contribution of Atlas Reply, one of the main players in Italian finance has implemented the ITIL methodology managing the configurations of all the elements of its IT infrastructures, by developing and deploying the CMDB (Configuration Management Data Base).

Best Practice

ITIL COBIT - ISO20000 Consulting

Atlas Reply is the Reply Group’s company focused on services and solutions dealing with application management outsourcing, it offers ITIL ( Information Technologies Infrastructure Library) and ISO20000 consulting services to design and improve IT processes.

Best Practice

Service Management Tools

Atlas Reply can provide its customers with services to realize support tools for the primary IT processes, in line with ITIL definition, and related to the main software vendors.

Best Practice

IT Service Management

Atlas Reply is the Reply Group's company focused on services and solutions dealing with application management outsourcing and operational support for web-based systems, it works in consulting to improve processes for the IT services supply according to ITIL framework Best Practices and ISO20000 standard.

Best Practice

Application Management

Atlas Reply is specialized in Application Management services for applications based on distributed technologies.

08.05.2008

Event

ITIL: engine of the services

Atlas Reply participated to the 2008 Spring Conference “ITIL: Engine of the Services”, that took place on 8 May 2008 at the Atahotel Villa Pamphili, in Rome.

18.04.2007

Event

ITIL@GOV

Atlas Reply will participate to ITIL@GOV, The government of information's technologies,a meeting focused on information and business cases on the adoption of ITIL, world-wide standard on the quality of IT services, definitively accepted with the incorporation in ISO20000. The conference will be in Rome on 18 April 2007.

07.07.2006

Event

ITIL Best Practices: how to improve the processes to support the IT services' supply?

Atlas Reply, in collaboration with ItSMF Italia, organized the Executive Round Table, that was held in Milan on 7 July 2006.