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Manufacturing & High Tech

24.09.2013 - 26.09.2013

Event

CRM Expo 2013

Cluster Reply and Syskoplan Reply took part in the CRM Expo 2013, the leading Trade Fair for Customer Relationship Management, that was held in Stuttgart from 24 to 26 September 2013.

Best Practice

Heraeus Holding GmbH

Heraeus is a globally active precious metals and technology Group with firm roots in Hanau, Germany. Cluster Reply implemented at all Heraeus German locations a modern BI-Platform based on Microsoft SQL Server 2008/R2.

Best Practice

Microsoft BI in the paper industry

Companies activating in the machinery and plant construction industries need, among others, integrated monitoring and planning tools for financial and sales controlling: Analysis Services, Integration Services, Reporting Services, ProClarity, with individual extensions. Cluster Reply created such a tool for his clients.

Best Practice

Real-time BI in mechanical engineering

Cluster Reply supported a global engineering and vehicle manufacturing company in the real-time quality monitoring of the production process. The creation of an early warning system ensures quality standards in production and enables medium and long-term analysis on the same database.

06.05.2011 - 15.05.2011

Event

Cloud 2011

Reply will take part to the most important event on Cloud Computing in Europe: Cloud 2011. It will take place in Munich from 10 to 13 May.

Reply’s expo booth will show all the value-added services designed to support companies in the adoption of innovative processes driven by the new Cloud Computing paradigms, in terms of infrastructure and software environments.

Best Practice

IT-Outsourcing & Service Management Solutions

The efficient management of computer center services and costs require far more precise monitoring of resources than is encountered in many other industry sectors. Our products such as SLAM, NOAH and SPA provide the foundation for establishing a differentiated computer center strategy by integrating technical and business processes on the SAP ERP platform.

Best Practice

iFMS Starter Kit for SAP RE-FX

The graphic SAP complementary system iFMS optimizes the processing of SAP-based business processes in infrastructure, technical and commercial facility management and expands SAP’s range of functions through supplementary iFMS software modules. To make getting started with CAD integration as easy as possible for you, we are offering you an “iFMS starter kit for SAP RE-FX“. This starter kit lets you optimise the data management quality and the visualisation of the architectural view by means of a CAD/SAP system integration. Also benefit from cost savings!

Best Practice

iFMS Starter Kit for SAP PM/CS

The graphical SAP complementary system iFMS optimises the processing of SAP-based business processes in infrastructure, technical and commercial facility management and expands SAP’s range of functions through supplementary iFMS software modules. To facilitate the introduction to infrastructural facility management, we offer an iFMS Starter Kit for SAP PM/CS. The Starter Kit allows you to optimise the quality of your area and occupation management and achieve cost advantages.

Best Practice

Cleaning Management with iFMS and SAP

iFMS is a graphical complementary system for SAP RE-FX and SAP PM/CS. iFMS optimizes the execution of SAP-based business processes in infrastructural, technical and commercial Facility Management and expands the range of functions of SAP through complementary iFMS software modules. Together, iFMS and SAP form a holistic CAFM with a high level of system integration. The cleaning management module supports companies in tendering, realisation and auditing cleaning services.

Best Practice

Car park management with iFMS and SAP

iFMS is a graphical complementary system for SAP RE-FX and SAP PM/CS. iFMS optimizes the execution of SAP-based business processes in infrastructural, technical and commercial Facility Management and expands the range of functions of SAP through complementary iFMS software modules. Together, iFMS and SAP form a holistic CAFM with a high level of system integration. The car park management module offers companies support for optimising and managing car parks and parking authorisations for employees and third parties.

Best Practice

Graphical variant planning with iFMS and SAP

The graphic SAP complementary system iFMS optimises the processing of SAP-based business processes in infrastructure, technical and commercial facility management and expands SAP’s range of functions through supplementary iFMS software modules. The ’graphical variant planning’ module allows you to plan and execute area and occupancy optimisation, as well as workplace equipment and transfers.

Best Practice

Presentation and marketing plan with iFMS and SAP

iFMS is a graphical complementary system for SAP RE-FX and SAP PM/CS. iFMS optimizes the execution of SAP-based business processes in infrastructural, technical and commercial facility management and expands the range of functions of SAP through complementary iFMS software modules. Together, iFMS and SAP form a holistic CAFM with a high level of system integration. The “Presentation and Marketing Plan” module supports companies with the automatic creation of plans through the graphic display of CAD data in combination with key figures, diagrams and annotations.

Best Practice

NOAH: Network Objects Administration Handlers

Technology and Business Integration creates competitive advantages for IT providers

Best Practice

SLAM: Service Level & Accounting Manager

The integration of technology and business offers IT providers a competitive advantage.

Best Practice

Syskoplan Performance Dashboard for SAP BI: Early Problem Detection and Troubleshooting with central BI Monitoring and Analysis

In many cases long response times and inaccurate reports are the cause of missing user acceptance of Business Intelligence systems. The solution of this problem is easier said than done, as there is often a lack of problem analysis. A BI system is usually not isolated but has many interfaces and dependencies with other components and applications. To monitor such an environment, to analyze problems and locate sources of error – that is the task of the Syskoplan Performance Dashboard for SAP BI.

Case Study

Weidmüller: Single source of data with SAP NetWeaver MDM

SAP NetWeaver MDM has significantly increased the quality of master data and product data. Weidmüller has enhanced transparency, and is faster due to workflow-based processes.

Case Study

KONE: Significant cost savings in purchasing, inventory, logistics and service handling

KONE Corporation of Finland moves people. One of the world’s leading elevator and escalator companies, it provides customers with innovative solutions for maintaining and modernizing them as well. With the SAP NetWeaver Master Data Management component, it provided staff worldwide with a Web-based parts search to cost-effectively increase parts reuse.

Case Study

SAP CRM Closed Loop Marketing solution in worldwide use at SAP AG

Fully integrated "closed loop" system solution for the Marketing planning and Multi-Channel Campaign Management processes, consisting of analytical and operative CRM components of the SAP CRM solution

Case Study

ZF Friedrichshafen AG: IT asset lifecycle management with SAP ERP for Friedrichshafen factories

The new user-friendly system offers ZF Friedrichshafen AG a high level of automation in its procurement process, thus improving throughput times and better data quality.

Case Study

Worldwide marketing and field sales control at Vorwerk

Integrated SAP solution supports direct marketing.

Case Study

Focus on the customer: Customer Service at Vorwerk

Multidivisional Call Centre with automated rule-based and integrated processes optimises customer service.

Case Study

DEUTZ AG: IT accounting

In co-operation with Syskoplan Reply, DEUTZ AG has standardised its IT accounting for services using SAP standards and the syskoplan product "Service Level & Accounting Manager" (SLAM)

Case Study

PUTTING THE CUSTOMER IN THE FRONT SEAT: VOLKSWAGEN drives customer satisfaction with SAP CRM implemented by syskoplan

Quality customer service means the many parts of Volkswagen need to collaborate and share information through an integrated application architecture. SAP CRM fits neatly into that concept.

Case Study

AUDI: Innovating the Customer Experience and amplifying the Return on Investment

Audi believed redefining the customer experience through Customer Relationship Management (CRM) would unlock customer retention.The company’s vision is to recast Audi’s face to the customer by creating a more holistic relationship among manufacturer, dealer and customer. The result: a premium ownership experience that boosts customer satisfaction and repurchase.