IT-Outsourcing & Service Management Solutions

FOCUS ON: IT-Outsourcing & Service Management, Manufacturing & High Tech,

The efficient management of computer center services and costs require far more precise monitoring of resources than is encountered in many other industry sectors. Our products such as SLAM, NOAH and SPA provide the foundation for establishing a differentiated computer center strategy by integrating technical and business processes on the SAP ERP platform.

SLAM (Service Level and Accounting Manager) is an accounting tool for IT providers.
SPA (SAP Process Accounting) supervises the SAP ERP system.
NOAH (Network Objectss Administration Handler) is an interactive interface tying the technical "system management tools" to the business oriented SAP ERP service and asset management.

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The challenges CIOs and heads of IT are facing have continued to rise recently. These roles have also become significantly more diverse and are no longer confined to ensuring the smooth operation of the company’s IT landscape. As a result of this, Cloud computing will have to become an integral part of IT landscapes in the future if CIOs want to be able to meet the demands placed on them. A new white paper from InEssence Reply, the Reply group company specialising in SAP-Cloud solutions and consulting, concludes that companies can exploit the benefits of this concept with an appropriate cloud computing strategy, without having to take risks.

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