Keyword

Automotive

Case Study

Activity Tracking for increased business efficiency

Activity Tracking is the application designed by Fiat Group Automobiles (FGA) and developed by Cluster Reply in order to manage events tracking mostly concerning requests for evolutive, corrective and support activities between the IT departments and the Client and/or the Help Desk teams managed by third parties.

Case Study

Condor: electronic mailbox reduces throughput times

In 2008 the Condor insurance group, today part of R+V Allgemeine Versicherung AG, started converting to electronic files and the corresponding mailbox solution - resulting in major changes in procedures for incoming mail as well as in the individual departments. Today Condor’s customers and brokers profit from more flexible and considerably faster transaction processing and competent responses to inquiries to the service center.

Case Study

BASLER - Actions and e-Dossier System: Higher efficiency and improved customer service

Basler Versicherungen are preparing for future challenges by adopting a new business model and a comprehensive reorganisation of their company. The Customer Service Centre is expected to process over 80% of all customer enquiries until completion of the project, while maintaining significantly shorter turnaround times in the future. The company’s new approach is based on the Actions and Dossier System (ADOS) implemented by the IT and industry experts of Munich-based Macros Reply GmbH.

Case Study

Real I.S.: "The best DMS is the one that doesn’t get noticed"

The Real I.S. AG from Munich offers financial services in the field of commercial property. In this highly competitive market, efficient processes in the areas of asset management, fund management and investor services are crucial success factors. With the gradual implementation of Macros DMS Intranet, Real I.S. now has a Document Management System (DMS) which structures and manages all internal and external documents and archives them in an audit-secure way.

Case Study

Münchener Verein Electronic in-box

The MÜNCHENER VEREIN insurance group coordinated closely with its departments to gradually introduce an electronic in-box and dossier system. Employees have electronic in-boxes and access to centrally digitalised documents, instead of paper-based workflow.

Case Study

L-Bank An Investment in your own future

Coordinated collaboration between several administrators presents immense rationalization potential. To do so, a dossier with the appropriate documents must be reliably transferred from one workspace to the next or entered into the hold dossier. Macros in-box and e-dossier Manager provided employees at L-Bank with an extensive spectrum of features for efficient processing.

Case Study

BayBG Increasing Profitability

BayBG has chosen the Macros DMS Intranet, the MIS Management Information System and the DIMAS CRM System. A decision that provides current, summarized information, more accurate deployment, and company-wide availability.

Case Study

Basler Actions and e-Dossier System

Basler Versicherungen are preparing for future challenges by adopting a new business model and a comprehensive reorganisation of their company. Their efforts are aimed at greater customer and service orientation, shorter processing times and, as a result, increased efficiency.

Best Practice

Syskoplan Dashboard for strategic HR-Controlling in banks

Supervising personnel costs, recruitment, development, retention and much more for HR decision-makers in banks with Xcelsius

Case Study

Weidmüller: Single source of data with SAP NetWeaver MDM

SAP NetWeaver MDM has significantly increased the quality of master data and product data. Weidmüller has enhanced transparency, and is faster due to workflow-based processes.

Case Study

Refresco: Consumer products manufacturer takes fast, fact-based decisions with QlikView and Syskoplan Reply

Refresco – Europe’s leading manufacturer of fruit juices and soft drinks – gains an overview of its heterogeneous data thanks to the business intelligence solution QlikView and is able to make fact-based decisions faster on the basis of the in-memory technology. This not only benefits the company, but also the users of the highly user-friendly solution.

Case Study

NRW.BANK: Business Intelligence solution for operational and strategic Risk Management

The general task was to create the technical foundation for NRW.BANK’s whole operational and strategic risk management as part of a comprehensive solution. Monitoring all risk-relevant businesses required the merging and mapping of all of NRW.BANK’s data with relevance to address non-payment risk. To achieve this goal, various heterogeneous front and back office systems needed to be consolidated in a warehouse in order to subsequently provide the relevant data to the various users via reporting interfaces.

Case Study

Focus on the customer: Customer Service at Vorwerk

Multidivisional Call Centre with automated rule-based and integrated processes optimises customer service.

Case Study

Efficient overhead cost controlling with SAP® NetWeaver BW at Volkswagen Financial Services AG

To achieve its economic goals, Volkswagen Finacial Services had developed a comprehensive overhead cost controlling. Over 300 queries in total enable analyses according to reporting periods, organisational hierarchies as well as comparisons of various preview and plan versions.

Case Study

Volkswagen Financial Services relies on self-developed tool for its planning and consolidation requirements

Status management based on SAP Web Dynpro for ABAP replaces SAP® STS

Case Study

Volkswagen Financial Services: Optimized IT Support for Balance Sheet Analysis

Composite Application in SAP NetWeaver for Volkswagen Financial Services