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Keyword

Customer Journey

24.05.2018 - 25.05.2018 / London

Event

Gartner Customer Experience & Technologies Summit 2018

Reply takes part in Europe’s most important annual gathering for IT and Business professionals who focus on the technologies and best practices that enable the customer experience. Attendees to the event will discover a greater breadth and depth of CX content.

HOW TO CREATE THE RIGHT HOLISTIC EXPERIENCE FOR CONSUMERS

Gartner Customer Experience & Technologies Summit 2018 0

10.05.2017 - 11.05.2017 / London

Event

Gartner Customer Experience & Technologies Summit 2017

Reply takes part in Europe’s most important annual gathering for IT and Business professionals who focus on the technologies and best practices that enable the customer experience. Attendees to the event will discover a greater breadth and depth of CX content.

HOW TO CREATE THE RIGHT HOLISTIC EXPERIENCE FOR CONSUMERS

Gartner Customer Experience & Technologies Summit 2017 0

Digital Commerce

Best Practice

Reply Commerce Button

Even an unspectacular purchase of everyday things can be turned into a new and exciting buying experience: with the Reply Commerce Button.

Reply Commerce Button 0

25.05.2016 - 26.05.2016 / London

Event

Gartner Customer Strategies & Technologies Summit

Reply takes part in Europe’s most important annual gathering of business and IT professionals focusing on customer centered initiatives. Attendees are able to know how complex digital transformation projects have been successfully managed, bringing value to the enterprises and increasing customer satisfaction.

HOW TO CREATE THE RIGHT HOLISTIC EXPERIENCE FOR CONSUMERS

29.03.2016 / Digital Marketing Magazine

Press Article

Give your customers "MeCommerce" not eCommerce

Retailers should use​ business data to provide customers with relevant, contextualised digital experiences which truly deliver the potential and ethos of the brand. In this context, MeCommerce has a clear aspiration: to ensure that customers are pampered individually through bespoke and personal one-to-one relationships and experiences, making them both engage in a brand’s values, while feeling a unique part of the brand’s world.​

07.03.2016 / Customer Experience Magazine

Press Article

Five Customer Experience Trends to Turn Into Reality

Customer experience seems to be the hot topic for business wishing to compete on more than just brand, product and price. Dominic Stinton, Partner at Open Reply​, describes his top five trend predictions for how customer experience delivery will evolve in the near future.

Retail Transformation

Best Practice

CUSTOMER EXPERIENCE AND THE RETAIL STORE OF THE FUTURE

We’ve never lived in a more exciting era for shopping than we do right now. The combination of better experiences, personalised needs being met, and retailers disrupting the traditional retailer-consumer contract, means that retailers that embrace new ideas and business models with relish, rather than fear and intractability, will be best placed to succeed in the future​.

CUSTOMER EXPERIENCE AND THE RETAIL STORE OF THE FUTURE 0

10.11.2015 - 11.11.2015 / Rome

Event

Auto CRM & Marketing Excellence 2015

Reply takes part in the fiftheen edition of Auto CRM & Marketing Excellence which takes place in Rome from 10th to 11th November 2015.

06.10.2015 / Milan

Event

9th Consumer & Retail Summit

Square Reply attends the 9th Consumer & Retail Summit, a key annual event for the brand, distribution and consumer goods industries. The event takes place in Milan on 6th October 2015.