Keyword

Integration

Case Study

GROM: cutting-edge technology for the taste of "ice cream like it used to be"

GROM company is in a pattern of domestic and international growth that requires the right IT support. The recent introduction of Microsoft Dynamics AX 2009 has been a necessary and inevitable shift for GROM. The project has been entrusted to Cluster Reply, the Reply Group company specialising in consulting services and system integration in Microsoft technologies.

Presentation

IT Governance - ITIL and IT Service Management tools

IT can only perform to its full potential when it is implemented and managed in a manner suited to the needs of the business it serves – now and in the future – and when processes and organization are reviewed as required.

Presentation

Infrastructure Services

Atlas Reply’s team has certified expertise in the leading multi-platform solutions on today’s market.

Presentation

Application and System Management services

The Atlas Reply suite for the Application and System Management services.

Best Practice

IT Excellence

A competency centre or centre of excellence is a highly effective way of implementing and sustaining specialist capabilities where a consistent, expert and value added service is required across enterprise boundaries.
Glue Reply has worked with organisations which want to introduce the concept as a means of helping them to manage the IT function more effectively, as well as with companies which have tried to ‘go it alone’ in setting up this capability, but have failed. Glue Reply consultants deliver benefit in both scenarios.

Presentation

Life Cycle Management Service Offering

Reply allow your organization to be proactive and agile in responding to the daily changing needs of your business in a highly competitive marketplace. Reply use the internal resources to build new technology, rely on a contractor to maintain and evolve the actual business technology.

Presentation

Life Cycle Management Business Cases

Reply can offer resource support or complete managed services for mobile and fixed line services, strong competence on all ITL processes, key competences in testing, assurance, troubleshooting and validation of solutions and services Management of solutions in hosting centers or in public and / or private clouds.

Case Study

ZF Friedrichshafen AG: IT asset lifecycle management with SAP ERP for Friedrichshafen factories

The new user-friendly system offers ZF Friedrichshafen AG a high level of automation in its procurement process, thus improving throughput times and better data quality.

Case Study

DEUTZ AG: IT accounting

In co-operation with Syskoplan Reply, DEUTZ AG has standardised its IT accounting for services using SAP standards and the syskoplan product "Service Level & Accounting Manager" (SLAM)

Best Practice

Code profiling & performance analysis

Based on its long and in-depth experience in the delivery of mission-critical solutions, Technology Reply has engineered a solution that - basing on OpenSource and/or Sales tools, reference Best Practices and testing methods - enables to analyze system performances and to highlight its critical points (bottlenecks) estimating the maximum load the system can bear.

Case Study

Implementation project of CMDB (Configuartion Management Data Base) for services in support of finance

With the contribution of Atlas Reply, one of the main players in Italian finance has implemented the ITIL methodology managing the configurations of all the elements of its IT infrastructures, by developing and deploying the CMDB (Configuration Management Data Base).

Case Study

Infrastructure and operation management services

A major company operating in the Media Market Company has choosen Reply, which over the years has gained a in-depth experience in the delivery of Infrastructure and Operation Management services, with the management of its infrastructure services.