Keyword

Integration

Best Practice

xpressPSA: integrated planning processes for consumer goods manufacturers

Due to media discontinuity, consolidating single-item planning is time-consuming and difficult. Problems arise especially when marketing and business planning is coordinated because planning is generally done with different key figures and at varying levels of granularity.

Integration

Best Practice

xpressBPI: Business Process Integration

Mid-sized companies in particular often encounter the situation that for projects a tailor-made solution is completely unfeasible and would never meet budget.

As a rule, standard solutions developed for large companies are not suitable and too complex for SMEs. Department resources are only available for the projects to a limited extent.

04.04.2011

Press Article

Driving Improvements in Defence Logistics

The UK MoD has embarked on a new approach to the delivery of end-to-end logistics information and processes across defence. The Logistics Network Enabled Capability Programme (Log NEC) is based on the assumption that in the future all elements of the military, together with the industrial and other partners upon which it relies, will be connected to a single coherent communications network.

Best Practice

Effective Enterprise Architecture Capability

Glue Reply can also help put in place the governance framework to ensure the EA is used effectively in the design of solutions that meet immediate business needs and enable agility and rapid response to business change.
Glue Reply works with its clients to help them on the journey to full EA capability and value realisation by establishing a pragmatic approach to EA best practice.

Case Study

HSE24: Home shopping company integrates its service processes with SAP CRM

Home Shopping Europe GmbH (HSE24) was Germany’s first TV shopping channel. Twelve years on, the Munich-based company offers both TV and Internet shopping services, broadcasting nationwide via cable and satellite on its own channel and reaching 40 million households in Germany, Switzerland, and Austria. HSE24 implemented with the help of cm4 and syskoplan a new platform for service and sales processes to achieve an integrated view of the enterprise, manage high-performance call centers, services, and sales processes in real time and enable multichannel capabilities (Internet, telephone, fax).

Case Study

Multi-Brand CRM at Volkswagen Financial Services AG

Customer care with SAP® CRM and SAP NetWeaver™.

Case Study

Volkswagen Financial Services AG: Innovative platform for holistic customer relationship management

Driving Sales and Service by Integrating People, Information and Processes

Case Study

PUTTING THE CUSTOMER IN THE FRONT SEAT: VOLKSWAGEN drives customer satisfaction with SAP CRM implemented by syskoplan

Quality customer service means the many parts of Volkswagen need to collaborate and share information through an integrated application architecture. SAP CRM fits neatly into that concept.

Case Study

AUDI: Innovating the Customer Experience and amplifying the Return on Investment

Audi believed redefining the customer experience through Customer Relationship Management (CRM) would unlock customer retention.The company’s vision is to recast Audi’s face to the customer by creating a more holistic relationship among manufacturer, dealer and customer. The result: a premium ownership experience that boosts customer satisfaction and repurchase.

Case Study

Volkswagen Financial Services - Driving Sales and Service by integrating People, Information and Processes

Volkswagen Financial Services AG is Europe’s largest automobile financial services provider and a major consumer bank. The company needed to replace the customer facing process to provide full visibility of customer data. Volkswagen Financial Services chose SAP CRM, SAP NetWeaver and syskoplan for the integration.

Case Study

MoD Logistics - Transforming Logistics for Networked Enabled Capability

The vision for UK Defence Logistics is the transformation of the current complex web of processes and systems into a streamlined, optimised, agile and effective ‘end to end’ logistics support chain fully integrated with the front line and industry.

Best Practice

Data Management Assessment

Glue Reply has extensive experience of data management in both design and delivery of architectural solutions. As UK specialists in Enterprise Architecture we understand how data impacts on other domains of concern for clients in public and private sectors.

Best Practice

Data Governance Framework

The collection, organisation and exploitation of data is becoming an accepted method for gaining competitive advantage and commercial success. Data Governance seeks to define the behaviours of staff within an enterprise such that high quality data is acquired and exploited for the benefit of the staff and the objectives of the enterprise.

Best Practice

Business Change Management

The Glue Reply perspective on organisational change is one where strategic and operational change cycles are fully integrated and coordinated/managed through Portfolio Management and Governance frameworks. Programmes are part of a larger strategic change portfolio that is driven and enabled through the highest level of the business change cycle.

Case Study

Multinational Food Manufacturer. SOA & Integration Competency Centre.

Glue Reply was engaged by a multinational food manufacturer, who is widely known for cheese and chocolate products, to provide global integration services within the organisation’s Integration Competence Centre (ICC). The global ICC Services include application support, maintenance, small enhancements, and project engagements.