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Customer Experience

AICX Trend Research

Research

The AI-enhanced Customer Experience

Empowering your organisation with an AI-oriented approach can support you in effectively reaching your customers and building an increasingly personalised user experience.

Reply’s data-driven research has tracked and measured the most compelling trends in the field of Artificial Intelligence for Marketing

The AI-enhanced Customer Experience 0

Digital Branding

White Paper

How to future-proof brands in times of crisis - and beyond

A crisis brings many questions. But where are the answers? 5 (timeless) actions for successful communication that go beyond the obvious.

We do not know all the answers. Instead, we want to help companies prepare their brands for a time after this (or the next) crisis, regardless of how customers or society might change.

How to future-proof brands in times of crisis - and beyond 0

IOT

Best Practice

Global Test Automation CENTRE FOR QUALITY MONITORING

For today’s companies, Test Automation is no longer an option, it's a necessity.
Reply’s new Centre is focused on the Automated Monitoring and Testing of the quality of products and services. Concept Reply has designed an effective Test Automation solution that is scalable and flexible, based on a technological and methodological Framework.

DISCOVER MORE

Global Test Automation CENTRE FOR QUALITY MONITORING 0

05.12.2018 / London

Event

Home vs Away. The digital/retail KPIs Match of the day!

Portaltech Reply is holding an event at the London offices to examine how retailers are managing the demands of Omnichannel strategy. Is customer behaviour in Retail and Digital similar or are there any differences present?

24.05.2018 - 25.05.2018 / London

Event

Gartner Customer Experience & Technologies Summit 2018

Reply takes part in Europe’s most important annual gathering for IT and Business professionals who focus on the technologies and best practices that enable the customer experience. Attendees to the event will discover a greater breadth and depth of CX content.

HOW TO CREATE THE RIGHT HOLISTIC EXPERIENCE FOR CONSUMERS

Gartner Customer Experience & Technologies Summit 2018 0

Conversational Systems

Best Practice

Conversational Systems in the Automotive industry

One of the first cases where the Robotics for Customers approach has faced Chatbots has been in the automotive industry, where online assistants have been conceived for product presentation and catalogue configuration.

10.05.2017 - 11.05.2017 / London

Event

Gartner Customer Experience & Technologies Summit 2017

Reply takes part in Europe’s most important annual gathering for IT and Business professionals who focus on the technologies and best practices that enable the customer experience. Attendees to the event will discover a greater breadth and depth of CX content.

HOW TO CREATE THE RIGHT HOLISTIC EXPERIENCE FOR CONSUMERS

Gartner Customer Experience & Technologies Summit 2017 0

IoT

Best Practice

IoT is shaping our shopping experience

IoT and its network of connections is revolutionizing retail forever.

IoT is shaping our shopping experience 0

Customer Experience

Case Study

Improving operational efficiency to provide a superior passenger experience for Gatwick Airport London

The airport's fixed size presents an ongoing challenge for London Gatwick’s Business Systems team as it looks to increase revenue and grow business. This is only achieved by making better use of existing resources. It's about making operations as efficient as possible, whilst still delivering exceptional customer experiences.

Improving operational efficiency to provide a superior passenger experience for Gatwick Airport London 0

Customer Experience Transformation

Brochure

How to Create the Right Holistic Experience for Consumers

Reply outlines the right approaches that you can use to generate value, maximise customer satisfaction and deliver success.

Reply Digital Transformation framework merges state of the art methodological, business and technical approaches, in order to ensure effective delivery of a transformation program in a reduced time elapsed.

25.05.2016 - 26.05.2016 / London

Event

Gartner Customer Strategies & Technologies Summit

Reply takes part in Europe’s most important annual gathering of business and IT professionals focusing on customer centered initiatives. Attendees are able to know how complex digital transformation projects have been successfully managed, bringing value to the enterprises and increasing customer satisfaction.

HOW TO CREATE THE RIGHT HOLISTIC EXPERIENCE FOR CONSUMERS

27.04.2016 / A1 Retail

Press Article

The future of Retail

How will retail evolve over 2016? Jason Stanard, Partner at Retail Reply​, speaks about the future of Retail. To engage customers, it’s critical for retailers to think first about the conversation​, not the channels. Customers expect to recognise them and their history regardless of the touchpoint used.

29.03.2016 / Digital Marketing Magazine

Press Article

Give your customers "MeCommerce" not eCommerce

Retailers should use​ business data to provide customers with relevant, contextualised digital experiences which truly deliver the potential and ethos of the brand. In this context, MeCommerce has a clear aspiration: to ensure that customers are pampered individually through bespoke and personal one-to-one relationships and experiences, making them both engage in a brand’s values, while feeling a unique part of the brand’s world.​

07.03.2016 / Customer Experience Magazine

Press Article

Five Customer Experience Trends to Turn Into Reality

Customer experience seems to be the hot topic for business wishing to compete on more than just brand, product and price. Dominic Stinton, Partner at Open Reply​, describes his top five trend predictions for how customer experience delivery will evolve in the near future.

06.06.2016 / Hamburg

Event

relaunch Konferenz

Open Reply participates in the relaunch Konferenz taking place in Hamburg on June 6th, 2016.

Retail Transformation

Best Practice

CUSTOMER EXPERIENCE AND THE RETAIL STORE OF THE FUTURE

We’ve never lived in a more exciting era for shopping than we do right now. The combination of better experiences, personalised needs being met, and retailers disrupting the traditional retailer-consumer contract, means that retailers that embrace new ideas and business models with relish, rather than fear and intractability, will be best placed to succeed in the future​.

CUSTOMER EXPERIENCE AND THE RETAIL STORE OF THE FUTURE 0