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RESTART YOUR BUSINESS

Be flexible using cloud and automation

Cloud and Automation process to optimize business

An increasing need for processes automation

The current situation shows how important it is to have an overview of processes and to be able to assess them. Although Covid-19 can be seen as a black swan event, organizations can nevertheless prepare themselves for this kind of events, by being aware of processes.

Companies will need to find a close alignment between business process management and the development of modern applications in order to keep cost control and increase company efficiency, aspects that will be key especially during this re-starting phase. It’s time to be flexible, automating old and new processes while adopting cloud platforms to improve your resilience in the new business environment.

Reply, through its business automation offer will support customers in process and business optimization, with an eye on possible new strategies that could further leverage the automation of processes. Reply is able to optimize the use of resources according to a series of automations and an experienced background, which includes activities such as identifying Cloud resources with low-utilization and reducing cost by rightsizing, deleting idle (and useless) resources and applying autoscaling.

Focus automation on three key areas: critical business processes, planning and management, chatbots

As awareness for critical business processes is rising, the demand to automate processes in this area is increasing. Robotic Process Automation (RPA) is the first step of an automation journey, but most likely will not be sufficient to automate critical business processes. In most cases, critical business processes have more complex rules and need further decision input. Therefore, organizations can automate critical processes end to end with Intelligent Process Automation (IPA).

Automation will increase in the upcoming months and will be more focused on complex business logics instead of easy highly repetitive tasks. Technologies will support the move in three different ways:

Critical business processes will be the future focus of automation: Instead of handling simple repetitive tasks with software robots, automation can also be considered as a backup for core processes. Covid-19 showed, that maintaining critical operations, by all means, is one of the key challenges everyone faces.

AI allows for the efficient planning and management of digital robots: AI algorithms can prevent any shortage of critical managing and planning know-how, while ensuring the best fit management of the digital workforce at all time.

Chatbots ensure customer satisfaction and fast responses even in hard times: they are a powerful tool to handle not only simple repeating requests but also to initiate automated workflows. Combine them with RPA to initiate e.g. orders or pricing requests and process them right away, fully automated.

Cloud computing: improve speed and flexibility.

To adapt the needs of IT resources, according to the needs of the period, and to improve speed and flexibility of operations and supply chain, Cloud is key. Organizations that have already started their cloud journey can leverage both Reply’s Managed Service Provider and Cloud Concierge services.

Pay-per-use is one of the best benefits of the Cloud paradigm. However, organizations that have adopted the cloud without taking an automation path and leveraging a holistic approach could find themselves in a position of not reducing their costs enough, despite the fact that business applications do not currently require resources.

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