WE HELP YOU
Build Better
Products, Faster

Take your digital experience to the next level

WHO WE ARE

We specialise in delivering industry-leading digital solutions to empower businesses in optimising their digital experience.

At Open Reply, we take a consultative approach to understanding and activating our clients' vision, strategy, and aspirations. We believe in partnering closely with our clients to design bespoke solutions tailored to their short, medium, and long-term goals, driving tangible business value every step of the way. Our solutions are designed to scale, flex, and adapt to our clients' ever-evolving customer needs.

From user experience design to customer-centric engineering, we bring products and digital experiences to life across all platforms. With our expertise, we help our clients truly understand and build meaningful relationships with their customers, leveraging the power of best-of-breed technologies to achieve unparalleled success.


WHAT WE DO

Learn how we help build better products faster through our innovative solutions and unparalleled expertise. 

UX/UI design

Through meticulous research and analysis, we gain profound insights into the needs, preferences, and pain points of your audience. By understanding their behaviors and motivations, we're able to anticipate their needs and deliver solutions that exceed their expectations.

Our Services:

  • User Research: Uncover deep insights into your audience's needs and desires.
  • Competitive Analysis: Gain a strategic edge by understanding your competition.
  • User Personas: Develop rich profiles to guide targeted design decisions.
  • UX & UI Design: Craft seamless experiences that captivate and convert.
  • Interactive Prototyping: Bring concepts to life for rapid iteration and validation.
  • Usability Testing: Ensure your product resonates through rigorous evaluation.

Open Source Engineering

We understand that in today's rapidly changing landscape, having a digital presence that is both agile and robust is essential for sustained success. That's why we're dedicated to being your technology partner, fostering open-source technology to build products that exceed your expectations.

Our Services:

    • Web Development Based on MACH Principles: Embrace modern architecture with Microservices, API-first, Cloud-native, and Headless technologies for agile and efficient development.
    • CMS and DXP Implementation: Unlock the power of Content Management Systems (CMS) and Digital Experience Platforms (DXP) to create immersive customer experiences, including robust e-commerce capabilities.
    • Integrations with Legacy Applications: Seamlessly connect your new digital solutions with existing legacy systems, ensuring smooth operations and maximising efficiency.
    • Testing and QA: Guarantee the reliability, performance, and security of your digital products through comprehensive testing and quality assurance protocols.
    • Training Sessions on How to Use and Manage the Product Effectively: Empower your team with the knowledge and skills needed to effectively utilise and manage your digital products, maximising their potential and driving success.

    Delivery Management

    As a committed partner, we will support you in overcoming your business challenges, seizing new opportunities, and achieving your ambitious goals. In addition to offering end-top-end solutions, we provide business and project peace of mind. From the initial consultation through ongoing support, our team is dedicated to providing you with the essential tools, resources, and expertise needed to fulfil your aspirations.

    Our Services:

    • Agile Project Management: Embrace flexibility and adaptability with our agile project management approach, ensuring that your projects stay on track and deliver value at every iteration.
    • Project Recovery: When challenges arise, we're here to help you navigate through them. Our team specialises in project recovery, turning setbacks into opportunities for growth and success.
    • Delivery Governance: With our robust delivery governance framework, we ensure that your projects are executed efficiently, meeting deadlines, and exceeding expectations while maintaining quality and compliance standards.

    FREE YOUR AGILE DEVELOPMENT FROM LEGACY CONSTRAINTS 0

    Open Source Engineering

    Service

    FREE YOUR AGILE DEVELOPMENT FROM LEGACY CONSTRAINTS

    Speed up time to market and slash development costs by decoupling back-end systems from front-end applications. Our approach preserves your legacy systems by implementing a robust integration layer.

    ENHANCE YOUR COPYWRITING PROCESS
WITH AI 0

    COPYWRITING

    Service

    ENHANCE YOUR COPYWRITING PROCESS WITH AI

    Eliminate the need for iterations with copywriting through the use of a powerful AI Agent whilst retaining your brand identity.

    USING USER RESEARCH FOR CUSTOMER CENTRIC DECISION MAKING 0

    UX/UI DESIGN

    Service

    USING USER RESEARCH FOR CUSTOMER CENTRIC DECISION MAKING

    By conducting user research, digital businesses gain a deeper understanding of their target audience, enabling them to tailor their products, services, and user experience accordingly. This knowledge empowers businesses to optimise their websites for better usability, enhance customer satisfaction, and ultimately drive growth.

    GAIN A COMPETITIVE EDGE WITH DATA VISUALISATION & AI 0

    DATA VISUALISATION & AI

    Service

    GAIN A COMPETITIVE EDGE WITH DATA VISUALISATION & AI

    Companies that fail to utilise their data effectively are jeopardising their performance and overall success. Visually clear and sophisticated representation of data can drive conversation and improve decision-making.

    WE ARE LIFERAYPLATINUM PARTNERS 0

    DXP

    Partnership

    WE ARE LIFERAY
    PLATINUM PARTNERS

    We are partnering with Liferay, a market-leading solution consistently recognised as a Gartner Magic Quadrant Leader in Digital Experience Platforms. A Digital Experience Platform (DXP) is a comprehensive solution that extends normal content management systems (CMS) with an array of advanced features like e-commerce and personalised content delivery.  

    Transformation Programme   0

    AXA - Global Healthcare

    Case Study

    Transformation Programme

    AXA - Global Healthcare partnered with Open Reply to spearhead an innovative digital transformation initiative aimed at revolutionising how they sell and support their customers using Salesforce.

    Vodafone Business

    Case Study

    Brand & UX/UI guidelines

    Vodafone Business selected Open Reply as a trusted partner, delivering comprehensive Design services that include User Experience (UX), User Interaction (UI) and digital Customer Experience (CX). 

    Brand & UX/UI guidelines  0

    Virgin Media O2

    Case Study

    Website and eCommerce Enhancements

    Virgin Media O2 partnered with Open Reply to provide end-to-end services encompassing UI design, engineering, and delivery management for their online sales channel.  

    Website and eCommerce Enhancements
 0
    Grocery Mobile Shopping
 0

    Sainsbury's

    Case Study

    Grocery Mobile Shopping

    Sainsbury’s selected Reply as a supplier capable of overseeing the development and enhancement of current functionalities within the Sainsbury's grocery mobile application.

    UX & Mobile App Development   0

    BBC

    Case Study

    UX & Mobile App Development

    The BBC worked with Open Reply to create the BBC Bitesize app, an educational app for children within the UK. We were entrusted to create a mobile app that was interactive in nature, encouraged continuous engagement, and is considered a go to means to study on the move.

    E-Commerce and System integrations 0

    Berry Bros & Rudd

    Case Study

    E-Commerce and System integrations

    Berry Bros. & Rudd chose Open Reply design and engineering services to build a great customer experience and to maintain the brand's reputation for high-touch, trustworthy service.

    SOME OF OUR CLIENTS

    Open Reply UK has worked with the following clients on completed or on-going active projects.

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    OPEN REPLY


    UNITED KINGDOM

    London

    2nd Floor, Nova South
    160 Victoria Street
    Westminster, London
    SW1E 5LB
    Tel: 020 7730 6000

    GERMANY

    Bremen

    Konsul-Smidt-Straße 12
    28217 Bremen

    ITALY

    Milan

    Via Castellanza, 11
    20151 Milan

    Rome

    Via del Giorgione, 59
    00147 Rome