Managed Services
with Google Cloud

OUR MANAGED SERVICES

• Strategic Advisory Services - Provide consulting, assessment, implementation, monitoring and optimisation services
• Performance Monitoring - Provide 24x7x365 support with enterprise-grade SLAs
• Comprehensive Support - Enable L1 (app support), L2 (infrastructure support), L3 (developers) tiered support models
• Expert-Certified Support - Deliver support from certified engineers

DEVOPS SERVICES

• Continuous Integration/Continuous Deployment - Ensure efficient and rapid software delivery for Continuous Integration/Continuous Deployment
• Configuration management - Deliver expert management of configuration settings to enhance system reliability
• Infrastructure as code (IaC) - Implement IaC for automated and consistent infrastructure deployment
• Automated deployments - Deploy processes optimised through automation for increased speed and reliability

INTEGRATED TOOLSETS FOR DEVOPS

• Bitbucket Version Control - Utilise Bitbucket for robust source and version control in our integrated DevOps practices.
• Bamboo CI/CD Automation - Employ Bamboo for automated builds
• Ansible Configuration Management - Leverage Ansible for efficient configuration management and seamless deployment orchestration
• Terraform & Cloud Deployment Manager - Harness the power of Terraform and Cloud Deployment Manager for precision in automated deployments across cloud environments

GOOGLE CLOUD MSP: DIGITAL TRANSFORMATION

• Google Cloud MSP Expertise - Specialise in migrating, building, and providing ongoing application support services, Google Cloud MSPs are highly specialised partners.
• Recognition - Showcase the highest skill designation for Managed Services from Google
• Comprehensive Services - Offer a deep portfolio of services and mature technical support

SUMMARY

Go Reply partnered with a leading UK pet retailer to modernise and scale their data platform, ensuring it could meet growing business demands while enhancing automation and engineering capabilities. The project involved re-engineering the data pipeline and improving platform reliability, scalability, and ongoing management through managed services.

CHALLENGE

As the retailer's data program rapidly expanded, they faced challenges in matching this growth with the necessary improvements in automation, incident management, and engineering capabilities. The need for enhanced data platform reliability and scalability became urgent, requiring a solution that could meet growing business demands.

RESULTS AND VALUE-ADDED

This solution led to a 60% reduction in alerts and incidents, improved deployment efficiency, and faster, more dynamic reporting capabilities, allowing the retailer to react to market changes quickly. The adoption of SRE practices across the platform team has significantly boosted platform reliability, with the retailer saving over £900k by replacing their previous sales-out system with Looker.

SOLUTION

Go Reply leveraged Google Cloud native tools like BigQuery, Cloud Storage, Cloud Composer, and Cloud Dataflow to create dynamic data pipelines and optimize existing systems. Site Reliability Engineering (SRE) best practices were integrated, defining alert policies, runbooks, and preventative incident resolution measures using Google Operations. Automated data quality checks and alert policies based on a priority matrix further enhanced platform performance.