A new Cyber Security services model

All companies need to protect their business and their brand against external attacks, facing new challenges on a daily basis in order to effectively identify threats, manage incidents and contain violations. To address this need, managed security service providers (MSSPs) often rely on a standard model, based on an engineering approach and used indistinctly to support different types of customers. This type of solution, however, is not enough to secure an company from specific, made-to-measure attacks.

Communication Valley Reply, the Reply Group company specialised in providing managed security services, is able to offer its customers a comprehensive and optimised security service, thanks to 15 years of expertise in the sector and the use of the most advanced technologies. Reply’s Cyber Security Operation Center was implemented based on a new model that offers customer support through computer security analysts who are able to resolve 85% of incidents starting from the first monitoring phase, reducing the time associated with detection of the problem, reaction and incident resolution.

Before any CSOC services are activated, a specialised team will conduct a comprehensive evaluation to analyse the technology stack, the processes and the customer’s organisation, in addition to any potential vulnerabilities and gaps in the security system. This process provides the information necessary to design and provide an effective security monitoring and incident response service, as well as contributing to the creation of an action plan to address gaps and vulnerabilities within the company.

The system offered by Communication Valley Reply integrates several services designed to enhance the detection and contextualisation of incidents. Thanks to its extensive expertise and an integrated evaluation methodology used during the service startup phase with customers, the analysts can rely on contextualised information that allows them to fully process and handle incidents depending on the specific context in which they are detected.

All 1st level CSOC analysts, selected from top universities, receive direct training on projects related to network security, vulnerability assessments and penetration testing. Training is a key element that allows the Center to operate with the support of experienced and up-to-date professionals, capable of handling most customer security and network devices in order to respond quickly and efficiently to attacks and to help contain the occurrence of incidents.