Smart After Sales
For the majority of manufacturing businesses, after sales is the business unit which generates the most profits by assisting the client for all repair, replacement, support and maintenance activities.
Parts & Service Optimization
It makes sense, therefore, to start the digitalization of these activities to optimize clients support services and spare parts management, reducing stocks and, therefore, frozen capitals.
Service Life Cycle Management
PLM management enters the after sales world as well, through the recording of the product lifecycle in the Digital Twin history, which allows for insights and future improvements based on the data gathered during usage.
Connected Mobility Field Force
Providing service workforce with digital technologies allows them to be connected and receive real time information regarding replacement and repairing activities as well as opening and closing of tickets.
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