WHAT DOES THE ACCELERATOR DO?
The Claim Prediction Tool (ClaP) is a system designed to support the analysis and supervision of customers at risk of churning in the Telco industry. The tool is primarily used in the context of CRM and Customer Retention actions - and in particular Proactive Caring activities - to actively monitor and prevent reports of inefficiency or customer dissatisfaction in relation to voice and data services and Trouble Ticket Management, and effectively solve issues based on customer profiling.