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Customer satisfaction

Best Practice

End-To-End Service Quality. Quality culture, from resource monitoring to customer satisfaction

Within a Telecommunication market increasingly geared towards the reduction of management rates and costs, service quality may constitute a distinctive feature and generate ROI, as long as the objectives and the pathway chosen to reach them are defined in an optimum way. Live Reply helps operators in this direction.

Case Study

Knowledge Management Solution to improve CRM processes

The consideration that a company’s perceived image is increasingly based upon the professionalism and competence of Contact Centers caused company know-how to be regarded as a crucial instrument to strengthen and improve this function, considering that at present, Contact Centers represent a true competitive advantage, especially for large consumer service providers.