“Thanks to our Customers, for letting us be their partner in difficult times, for their trust in our ability to support their operations affected by the Covid-19 pandemic and for the lessons we learnt together from business disruption and the unexpected effects.”
We saw Coronavirus affect China and studied its impacts through our China Beats platform. Then, together we faced the increasing spread across our home countries of Italy, Germany, United Kingdom, and USA. Even if the emergency is not yet over, we think that now is the time to focus on what’s next. And to be better prepared for new emergencies and different lockdowns too, if any.
We want to give back to our business community by sharing some insights we collected from our customers, our people, and our partners across the globe. Our field experience tells us that there’s no universal how-to-do-it guide valid for each of the several industries we’re working with, like manufacturing, retail, banking, telco, insurance... However, we have tried to distinguish what’s common and shared with you some case studies from each industry.
Some things will change deeply, but some won’t. We’ll keep working with our customers to understand the impacts of Covid-19 on business, operations, security, and ICT. Our experts are focused on designing customer experiences, both B2B and B2C, that can better adapt to the changing realities of every single market. We think that digital consumption will continue to be overwhelming, as it has been in these last months, but we are sure that physical retail will find innovative and effective ways of facing the new environment.
The whole idea of “business continuity” has been challenged. Global supply chains have been strongly affected and companies have been forced to adapt their planning, production and operations to address these impacts and to supply goods and services quickly, safely and securely. The skyrocketing of cloud platforms usage is public evidence. What’s under the hood is the enormous growth of process automation and cybersecurity efforts. We’re facing new landscapes and a lot of professionals and board rooms now understand the relevance of 3D, mixed reality, and enterprise social platforms.
I’m so grateful to the people of Reply as they continue facing our customers' challenges with enthusiasm and devotion in many ongoing projects, often undertaken in full-digital collaboration. We’ll keep implementing social distancing, but every day we’re getting bolder about tools, processes, and security for our whole business environment. We’ll keep learning together, safety first.
Now it’s time to look forward. It’s time to restart. Again, together.
Filippo Rizzante, CTO, Reply Group