Build an intelligent ticket management

WEBINAR (English Language)

July 10, 2020 | from 14.30 to 15.15 p.m. CEST

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I declare that I have read and fully understood the Privacy Notice and I hereby express my consent to the processing of my personal data by Reply SpA for marketing purposes, in particular to receive promotional and commercial communications or information regarding company events or webinars, using automated contact means (e.g. SMS, MMS, fax, email and web applications) or traditional methods (e.g. phone calls and paper mail).

WEBINAR OVERVIEW

Our experts from Target Reply, Machine Learning Reply and Sytel Reply will show what the Intelligent Process Automation (IPA) paradigm is and how it was adopted in a Telco company business case. Focussing on this project, we will described how we developed a system able to read and handle an email thanks to Natural Language Processing (NLP) techniques and then to create a trouble ticket suggesting its resolution based on historical data. We will explain both the architecture that has been implemented to automate the process and the machine learning models that it relies on.

WHY ATTEND

This webinar will show how Machine Learning and Deep Learning models can be exploited in your business processes with particular emphasis on NLP techniques, which transforms human generated word or sentences into numbers and meanings for mathematical algorithm. Moreover, you will see how speeding up your processes can result in cost savings but also in performance improvements. In this speech we will discuss about what kind of architecture is the best based on customer’s needs, whether it is in cloud (Google Cloud, Aws or Azure) or on premise environment. Finally, you will realize how the automation of a trouble ticket system can dramatically reduce the Service Desk's effort, increasing customer satisfaction.

WHEN AND WHERE

On July 10th 2020 from 14.30 to 15.15 p.m. CEST

The online session will run for 45 minutes.

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