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27 - 28 March 2013
Milan, ABI Congress Centre
Reply took part in the 9th edition of the ABI Lab Forum, the event where banks and companies received detailed information on the role of ICT in the banking sector.
Reply had two speeches at the event. During the first day, Reply joined the "New channels: how to change the relationship with the customer" session in collaboration with Findomestic Banca, with a presentation entitled "100% online credit". On the second day, Reply participated in the "IT evolution: Big Data management" session, holding a speech titled "Big Data in the evolution of IT over the next five years’".
This 9th edition focussed on the evolution of organisational models and services processes to respond to a changing distribution and customer relationship paradigm. The real challenge is to offer tailor-made services available everywhere to promote a new way of banking, which is capable of responding to increasingly diverse needs and of meeting the true operational needs at all levels within banks. The central theme of the event was highlighted in the chosen title, BANKin TOUCH, which was also associated to innovation, mobility, IT development and efficiency keywords.
For futher information (Italian only): ABI Lab Forum 2013