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26-27 February 2007 Milan - Palazzo Mezzanotte Piazza Affari Two days dedicated to technology that is useful to business for banks: debates and insights focused on solutions able to innovate processes and services while providing the banking system with efficiency and competitiveness. Atlas Reply was involved in the breakout session "Operating Processes" headed up by Carlo Patrucco, Managing Partner of Gartner, during the firs day of the convention at 3.30 p.m.. The presentation titled SLA Management Framework for the Finance Operations Area in Intesa San Paolo: processes, procedures and tools, was held by Intesa San Paolo and Reply (Fabrizio Campi, Responsible for Operating Processes, DOF SSO Office GSO and Mirko Mangone, Responsible for Monitoring & SLA Management, DOF SSO Office GSO, of Intesa San Paolo; as well as Paola Belforte, Technical Leader ITIL and Project Leader and Deborah Meoli, Consultant ITIL, of Reply). For further information: ABI Lab 2007 Forum