Automation Opportunity Matrix

Reply supports its customers from the very beginning of the automation path through the application of the “Automation Opportunity Matrix”, a structured method, developed in collaboration with DEVO Lab by SDA Bocconi, which allows the mapping, based on qualitative and quantitative features, of internal processes in four dimensions of analysis:

• The structure of business processes;
• The importance of the process for carrying out the company's business;
• The capacity of the process of generating value for the company;
• The exposure of the company to risks if the process fails to meet certain operating and / or regulatory standards.

Through the study of these dimensions, the Automation Opportunity Matrix provides a representation of business processes whose value can be maximised through the implementation of Data Robotics solutions. This approach is transversal to different types of processes, from the highly operational processes to the more unstructured ones, characterized by strong decision-making and strategic relevance.

The Automation Opportunities Matrix is therefore an important methodology that allows to:

• Evaluate the AS-IS status of different categories of internal processes;
• Identify the critical aspects (costs and risks);
• Evaluate the net value of automation of business processes;
• Evaluate the organizational effort required to adapt for effective implementation of Data Robotics solutions.

In this way, Reply supports the customers in focusing towards internal automation opportunities and in defining a consistent and customised transformation path that maximizes internal efficiency by preserving organizational balances - the basis to generate Strategic value.

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