Enterprise Application Integration for Telecom Operators

Fulfilling an EAI project to support Telecom Operators core processes have the main objective to define a reference and integrate structure, by creating a middleware infrastructure that integrates custom application systems (make) and market application systems (buy) with a technical solution, that is congruent with the technology and architecture choices, that by now are mostly made at central level and then applied across all the international subsidiaries.

Considering the growing complexity of data and information coming from disparate sources, it is necessary to identify EAI solutions, that do not just deliver system interoperability, but rather provide a value added at technical level, as well as at the level of analysis and control.

A modern EAI solution must therefore include also document and data management tools, necessary to define and implement business processes, guarantee the necessary support to porting issues, permit the rationalization of interfaces towards corporate systems, support multiple integration technologies and provide a dynamic configuration management.

In this area, Reply supported one of the leading international Mobile Phone operators in the most critical steps along the construction of the integration platform on which applications and systems reside.

The solution delivered by Reply envisages the implementation of an integration platform (information bus), based on the core software chosen by the operator as world standard, integrated with components (adapter, connectors, and service components) that were designed, planned and developed directly by Reply.

By itself, building an EAI project is already a very complicated activity, but for a Phone Operator it is a vital and critical process, in which technology issues - mostly Information Technology ones - stand side by side with stringent and compelling business and revenue issues.

The efficient, rapid and successful integration of technologically differing systems calls for a specific set of skills, covering technologies, processes and knowledge of market platforms, that are one of Reply’s distinguishing factors.