From Operational Resilience
to Operational Excellence

Operational Resilience remains an area of critical priority for businesses and regulators in 2021 and beyond. It is a key business imperative that requires the full attention of the Board and senior management.

Firms are increasingly expected to take concrete, strategic steps to enhance their resilience capabilities to enable better customer service, inform business decision making, and comply with regulatory requirements.

31st March 2022 is the 1^st milestone in the journey to comply with the new Operational Resilience expectations set out by the PRA and FCA. To be prepared, firms must prioritise their actions, document their plans, and share a self-assessment with their Boards for approval by Q1 2022. This must be complemented with a number of tangible actions to embed Operational Resilience as a dynamic capability.

At Reply, we support, guide and advise our clients in their Operational Resilience to Operational Excellence journey through our deep industry experience, strategic partnerships and proven framework.

(Figure 1: Reply’s Operational Resilience to Operational Excellence step-by-step framework)

Regardless of your maturity level we can help you in this progressive journey, please don’t hesitate to reach out to us at Reply.

Karine Marechal Partner	Vishwas Khanna Partner
Mihaela Breg Manager m.breg@reply.com	Louise Macdonald Manager l.macdonald@reply.com