TamTamy™ is a collaborative platform that has been helping businesses exploit the potential of social media since 2007. It builds a bridge between the features of Enterprise 2.0 and the principles of digital communication to unlock the potential of social relationships.
Within companies, even large ones, static intranets are gradually giving way to environments where employees can interact with each other and with the content. When co-workers are provided with a space not only for finding the information they need but also for making their voice heard, an extremely positive virtuous circle can emerge.
An Enterprise Social Network can enable knowledge sharing within the organisation, thus releasing information from silos, enhancing communication, and giving employees primary ownership of the content.
An Enterprise Social Network can promote collaboration and innovation by supporting multidisciplinary teamworking, breaking down geographical barriers, and incentivising the "crowd" within the business to generate fresh ideas. This helps to create a melting pot of viewpoints and experiences is created that can generate innovative ideas and solutions.
An Enterprise Social Network can boost everyday working efficiency, for example by reducing email overload and cutting down on internal meetings thanks to mechanisms that allow people to discuss and tackle problems directly online.
Finally, an Enterprise Social Network can enhance and develop the company culture, by providing an open, collaborative company model in which people are encouraged to contribute and get directly involved. The digital tools break down hierarchical walls, giving staff a broader, better-informed vision of the business and enabling them to embrace its strategies and objectives.
Continuing education and training for staff, suppliers and contractors is vital to a firm’s success and can enhance the workforce’s skills, commitment and levels job satisfaction.
In this context, TamTamy™ is a simple, engaging and easy-to-use tool that helps trainees get the most from the training material. It offers opportunities for employees to share ideas, and improves engagement through gamification mechanisms.
In retail settings, a Social-Networking platform used as an interactive training tool can help to bridge the communication gap between business managers and the customer-support and sales teams. It provides a space for salespeople and operatives to learn more and update their knowledge on the product/service offerings, as well as ask questions and suggest improvements.
Beyond the confines of the office, TamTamy™ helps to build communities for your customers. Whether your product is a consumer product or a publishing resource, engaging your market in a community (which may be public or reserved for premium clients) can prove instrumental in boosting loyalty, customer retention and brand awareness. Moreover, giving your customers a voice makes them they are being listened to, thus improving their customer journey and providing an extra touchpoint with your target market.
In customer engagement terms, TamTamy™ also becomes a useful vehicle through which marketing campaigns can directly engage with customers for supporting user-generated content initiatives and campaigns featuring gamification or competitions.
The company ecosystem is not confined to employees and customers. Indeed, it's important for a firm to act in concert with all its stakeholders in order to optimise processes and enhance the quality of its work. In that light, TamTamy™ makes it possible to engage the various stakeholders (suppliers, partners and vendors) in the sharing of best practice, rules and guidelines. In turn, this will improve efficiency, workplace safety and company sustainability.
Similar corporate-responsibility and sustainability initiatives are especially applicable in companies that need to produce a sustainability report.