Technology Reply counts on a division specialised in Strategic IT Operation that aims to provide customers with a complete range of critical Infrastructure Management services, supporting them 24/7 in the management of their technological infrastructures, from governance to the definition of a new architecture up to the technical implementation.
Our distinguishing feature is the provision of structured services strongly inspired by ITIL best practices, designed to facilitate an effective and efficient engagement within the customer’s business processes. The complex and mission critical contexts in which we have played a leading role over the years have allowed us to develop and consolidate our skills across the full technology stack.
Our specialists are able to offer vertical support from the application to the infrastructure levels, applying the DevOps methodology and facilitating the implementation of stable and high-performing applications. The Linux/Windows and middleware systems team is able to work in highly critical environments to guarantee the delivery of basic services for on-premise and cloud platforms, also taking advantage of innovative solutions such as Ansible and Docker.
Specialists in Oracle Database and Big Data technologies are able to propose the adoption of the right technology, as well as to take charge of the management of instances and appliances (Oracle Exadata, Oracle Database Appliance, Oracle Big Data Appliance), constantly checking the relevant availability, capacity and performance indicators in order to minimise downtime and ensure their efficiency.
The expertise in the front end SAP BI and Qlikview platforms allows us, on a daily basis, to support groups consisting of a very large number of users, in environments that provide reports and dashboards to key users as well as to top management.