Customer
Expertise



Multi-brand design system

Case Study

A "headless" CMS and PIM-system for Xella

Xella is one of the leading international solution providers of building and insulation materials with renowned brands such as Ytong, Silka, Hebel, Multipor or Ursa. Based...

A

Sap Hybris

Case Study

OMNICHANNEL INTERACTION
AND SELF-CHECKOUT AT POS

How do I motivate my customers to identify themselves at the point of sale, even if they...

OMNICHANNEL INTERACTION 
AND SELF-CHECKOUT AT POS 0

CRM for Stock Exchange

Case Study

Best Customer Service

Syskoplan Reply developed a consistent Customer Relationship Management solution...

Best Customer Service 0

Supplier Relationship Management

Case Study

SAP SRM: Piaggio Group's choice

Piaggio & C. S.p.A. implemented the SAP ERP platform for the...

SAP SRM Piaggio Group's choice 0

Digital Transformation

Video Reference

Reply and the University of St. Gallen use the Design Thinking methodology to support companies that want to tackle challenges like development of new...

Recommendation Engine

Case Study

Omnichannel Marketing for personalised Customer Experiences

Every year, the portfolio of the omnichannel retailer HSE24 includes more than 20,000 articles from the fashion, jewelry, cosmetics, wellness, household and home & living segments. Given this product variety, the company has been using SAP Marketing...

Shopping Experience

CRM for Automotive

Case Study

Multi-Brand CRM at Volkswagen FS

Volkswagen Financial Services pursues a consistent CRM strategy in customer care. Processes and company organisation structure have been organised according to customer groups and aligned to customer requirements. This customer-oriented IT architecture...

Multi-Brand CRM at Volkswagen FS 0

Focus on Customer

Case Study

We focus on the customer at HSE24

HSE24 is one of the top addresses for modern and multi-medial home shopping. With its channel brands HSE24, HSE24 Extra, HSE24 Trend, this innovative mail-order company provides women over 40 with information on the latest trends via its online shop. In doing so, it links its interactive platforms TV, Online and Mobile in a consistent manner and...

We focus on the customer at HSE24 0

CRM

Case Study

ANALYTICAL CRM AT AUDI

Thanks to analytical CRM by SAP®, Audi knows exactly what its customers are interested in, and is hence able to offer customers support in a more holistic manner. The aim of customer relationship...

ANALYTICAL CRM AT AUDI 0

SAP HANA & GAMIFICATION

Case Study

A company-wide SAP CRM solution for SCHOTT

In order to improve the company's competitiveness, SCHOTT decided to...

A company-wide SAP CRM solution for SCHOTT 0