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Serviced Checkouts/ Epos

Background

Despite the nearing end of life status of Argos’ EPOS solution, several initiatives of crucial business value required completion.

As Sainsbury’s-Argos had restructured Digital divisions to offer a more integrated cross-group proposition, there were knowledge gaps limiting the understanding of system capabilities and blocking legacy replacement vision and strategy.​

Approach

Retail Reply provided a Product Owner to manage the Scrum Team and prioritise the backlog comprised of crucial work items and BAU workload to address immediate concerns and complete initiatives.

To inform legacy replacement strategy and shed light on the system, the PO worked with a BA to assess system capabilities and cross-system integrations as well as perform gap-fit analyses to supplier products.

The results

The Scrum Team were provided with a clear ceremonies cadence and a prioritized backlog composed of refined and clearly documented work items allowing for value maximisation and initiatives success. The Senior Product Team were able to make an informed decision on legacy replacement due to having clear understanding of legacy system capabilities and gap to alternatives.