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NetSuite SuiteCommerce: the complete and fully customised eCommerce solution

Air Reply

Air Reply specialises in the design and integration of the NetSuite cloud-based ERP solution. Through its expert team, Air Reply assists companies in the Italian and European markets. It provides them with end-to-end support that, thanks to the team's familiarity with business and regulatory processes, allows it to work with customers both on revising any business processes that need to be moved to a cloud-based model and on the design and implementation of customised applications (desktop and mobile).

The experience we have built up in various market sectors, together with our technical and regulatory expertise across a range of disciplines, results in a competitive advantage for our clients. Our application bundles, developed over the years and successfully adopted by major international companies operating in various market sectors, such as Manufacturing, Retail, Professional Services and Wholesale, enable us to be proactive and efficient in the development of projects that have an impact on all of the company's cross-departmental functions, from accounting to the supply chain and from CRM to HR management and ecommerce.

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Air Reply, NetSuite Solution Provider, specialises in the design and integration of SuiteCommerce, the cloud-based NetSuite ecommerce platform.

Today's customers expect a personalised, unified shopping experience, available through all the channels used for contacting companies. Successful businesses, therefore, have gone beyond the limits imposed by single channels and individual points of contact with the customer, in order to provide an omni-channel business experience. If companies are able to address customers' needs, it leads to a corresponding increase in customer loyalty, customer interaction, and the overall success of the business.

Yet many companies operating in today’s market lack an adequate infrastructure that allows them to provide the end customer with an “omni-channel” vision. Companies often use a mix of legacy systems and new vertical technologies developed in separate silos, thus exposing themselves to the risk of managing a large volume of data, often redundant and difficult to analyse. The cloud-based NetSuite platform uses a single database to manage the ecommerce, CRM and ERP functions.

Netsuite Wheel eCommerce

Transform your business with Air Reply and NetSuite SuiteCommerce

Since 1998, NetSuite has been providing a solution that brings together ecommerce and back office systems and today, with the SuiteCommerce platform, this solution helps thousands of companies to grow and develop their online business. Air Reply offers its customers professional services in the field of ecommerce, CRM and ERP thanks to their partnership with NetSuite. In particular, with SuiteCommerce, it is possible to equip businesses with an efficient Web Store that provides end customers with a shopping experience optimised for any device. SuiteCommerce brings together ecommerce with the core business activities of companies, with the management of inventory and orders, marketing, customer service and administration. In addition, the suite provides a comprehensive view of your customer base and of your business, with a single cloud-based system. The key advantages of the NetSuite ecommerce platform consist in the ability to:

  • create an ecommerce portal that gives customers an engaging shopping experience, optimised for any device with responsive web design;
  • obtain a single view of the customer, across all channels, for complete visibility of all activities (web, call centre, store);
  • ship the goods and fulfil orders from multiple warehouses in order to ensure maximum operational efficiency and customer satisfaction;
  • streamline operations and eliminate costly integrations between separate systems subject to errors;
  • increase the scope of sales through various brands and business models using the same ecommerce platform and maintaining full creative control of the portal;
  • accelerate the business through new channels, geographical areas and brands, without purchasing additional licenses or investing in additional infrastructure.

NetSuite

Finally, the NetSuite SuiteCommerce ecommerce platform offers many features that can be activated according to the needs of the client and the type of product, such as:

  • Self-service management, for the management of accounts, order history, shipments, payments and invoicing. Personal profiles, reverse logistics, credit cards, customer service tickets, accounts and account statements and wish lists can also be managed.
  • Management of purchases and payments, for the management of cash flows, pricing and customisable discounts, credit cards and data profiles, in a completely secure manner and with protection against fraud. It is also possible to manage integration with shipping companies and the necessary documentation.